My account

Ameublement Beaubien inc.  invites you to create a personal account, by clicking the appropriate icon in the top of the page. You’ll save time while shopping, because your personal information is already stored (name, address, email, etc.). You can also find in your file, your order history, your favorite products, etc.

Ordoring

There are several ways to order. You can do it online 24 hours a day, 7 days a week. We encourage you to order online, but you can always do so by telephone or come see us in store.

Delivery and Shipping

Delivery: Note that delivery times of 2 to 4 weeks are needed since we deal with local movers. If your delivery address is located outside the territory, you will select the “pickup” option.

Pickup: No additional charges, this option allows you to choose in which warehouse you want to pick your order. Note that delays in 1 to 3 weeks are needed to complete the transfer between warehouses.

If you can not pick your order you can contact a professional team of movers in your area so they are responsible for the delivery to your home. Note that these will have on hand a copy of your bill when they come to pick up your order at our warehouse.
The prices of our website

All prices are in Canadian dollars and do not include tax.

To take advantage of website specials, you need to “add the item into your cart” directly from the product Web page.Price will be respect until merchandise is available.

Sales tax

Ameublement Beaubien inc. collects sales tax for products ordered on the website based on the combined rate of federal and provincial taxes applicable and from delivery location.
Questions?
If you have questions before placing your order, please contact a branch advisor or send us an email (info@ameublementbeaubien.com).

Return policy on online shopping

All online sales are final. However, should there be a problem with the furniture purchased at the time of delivery or if it does not conform to the description posted on the website of Ameublement Beaubien Inc., the buyer can return or forward the product in its condition and original packaging. Note that the costs related to shipping the product are the customer.

The mattresses and special orders are not returnable unless they are facing a defect. A product experiencing a defect will be repaired, replaced or credited. No refunds will be granted in accordance with the Ameublement Beaubien Inc. refund policy.

Time allowed for claims

Ameublement Beaubien inc to its customers within 10 days to make a claim. Note that any application must necessarily be accompanied by the original invoice and photos of the defective product will be required to advance the case.

Customer Responsibilities

It is the responsibility of the customer to report breakage on the delivery document and contact the customer service in the shortest possible time.

The customer must ensure that the furniture is bought dimensions allowing the delivery team to bring it to its destination. If the furniture will not fit through doorways, Ameublement Beaubien Inc. will bear no responsibility and no refund will be given.

Canceling an order online

It is possible to cancel an order made online within 24 working hours, by email (info@ameublementbeaubien.com) or phone (514-274-4169). Email approving the cancellation of the order will be sent to the customer. Without this certificate, the command will run its course and all fees will be charged to the customer.

Note that Ameublement Beaubien Inc. reserves the right to cancel an order made online if a pricing error or out of stock.

Path to follow

To report problems with your online purchase, contact customer service to Ameublement Beaubien inc. at 514-274-4169 or by email (info@ameublementbeaubien.com). The person in charge will give you all the details regarding the procedure.

Each application will be decided case by case. Ameublement Beaubien inc. will decide whether to apply or not its refund policy. In case of refund, credit the same amount as the initial purchase will be offered to the customer and valid for a period of 6 months. In case of exchange, Ameublement Beaubien inc. will offer the customer an equivalent product of equal or greater value.